Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

90%

89%

OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"This was my third visit to the center and my experiences then and now were very positive. I just love Dr. Herbert Mayer, M.D. - such a friendly and compassionate doctor. The staff were all very nice and helpful as well. Kudos to all of them! Keep up the good work. "

"This facility is one of the best facility I have been to have a procedure done. I was nervous when I first arrived and the nurse put me at ease. Everyone was extremely helpful, polite, respectful, and made my stay very comfortable. If there was an option 20 I would check it off. Thank you for your service."

"Each time I go through the colonoscopy process it gets better and easier. I have had four procedures and feel that I have experienced the advance of the procedure overtime. I am very pleased."

"A very pleasant and efficient procedure. A wonderful facility, and staff."

"I could not have been more pleased with the total experience. I was very impressed at the competence and friendliness of the entire staff. I was very comfortable with the whole procedure."

"Dr. Herbert Mayer is a rare combination of professionalism and compassion. He speaks to you as a person, not a patient. He displays a genuine caring attitude as well as skill and experience."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.