Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

92%

90%

OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"I was made very comfortable and put at ease. Everyone was professional and had a great bedside manner. I couldn't have asked for better care while I was there. Great team."

"Everything went smoothly from start to finish. See y'all in 10 years!!!"

"The doctors, staff, and assistants were friendly, kind and knowledgeable. They made me feel comfortable and like I was in a safe environment. Their kindness made the procedures go that much more comfortable."

"The people were very friendly and upbeat. I felt very relaxed."

"With the schedule for taking the diuretic, I thought I would have evacuated all material from my intestines. But I still needed a bathroom upon arriving at the hospital... which were very accessible."

"My experiences at this facility have always been good."

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"I would highly recommend Dr. Catinis. He was very knowledgeable, polite and explained his diagnosis clearly."

"Everyone was very courteous and professional and respectful"

"EVERYONE at the facility on 12/15/2017 was so polite. Most knew I was very nervous and did their best to put me at ease."

"Everyone at the facility was extremely professional and made me feel at ease."

"I would recommend Dr. Rebekah Lehmann to anyone. She is caring, kind, very professional and she treats her patients with respect. My experience while at the facility was a very positive one."

"Very good experience. Everyone treated me with respect and explained everything that was going to happen."

"My experience was very good, the doctor Puente and nurses are excellent. Thank you. "

"Dr. Guider is very down to earth and friendly. He took the time in my initial visit and just prior to and after the procedure to tell me what was going to happen and made sure all of my questions were answered. The staff was very friendly and knowledgeable."

"With all the patients there you felt like everyone still had time to make you feel comfortable and taking care of."

"This procedure was my third one at this facility. The nurses are great at relieving my anxiety. Doctor Weggman has a fantastic team. I go in, get prepped, a blanket and go to sleep. I wake up and the nurses are there to make me smile."

"The nurses went out of their way to help from start to finish. Great facility!!!"

"It was a excellent visit , staff and doctor was awesome."

"Dr. Kedia has excellent bedside manners and is always very professional. I highly recommend him to my family and friends."

"The experience was excellent. The doctor, nurses and staff were very professional along with a good 'bedside manner' for my procedure."

Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.